Thats great to here. 10:43 AM. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Maybe this is a shoal of red herrings! Connect using the details on your hub Navigating ones way through these conflicting accounts is not easy. This topic has been marked solved and closed to new posts due to inactivity. There are simple ways you can boost performance and get the best from your broadband. Manage your account Announcements, Guides & Community Updates. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Almost instance response. The router is now displaying hidden ssid. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. I'll try and check later this week against a spare BT Business Hub 5 model. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. ), on What? Expert Reviews is a registered trade mark. When the lights have stayed solid blue for two minutes, your hub is ready to go. What is the difference between WiFi 6E and WiFi 6? [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. BT will be rolling out an update to all devices later this month. A spokesman for BT told the BBC only a "very small" number of users have been affected. Were sorry for any inconvenience caused.. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. This will take to a status screen. BT added that an update for all users would be available by the end of May. The setting is on a page hidden on the home version. What is the difference between WiFi 6E and WiFi 6? Enter your username or e-mail address. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. 9:11 AM Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Can anyone confirm it works? Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? It also has 4 Gigabit LAN ports. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Smart Setup is BT's online set-up wizard. 7:56 PM The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. - edited The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. 8:37 AM. all fixed. 2020. 11. 24. During the 5th week of gestation a small yolk sac is BT Smart Hub 2 review (Includes Comparison) | Reviews League Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. 11-05-2020 My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Using BT Business Hub or router. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! At the bottom is a setting for Bridging. Learn about the BT Hub Manager | BT Help How do you turn off wifi? Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Therefore, it costs more money and were stuck in the contract till 2023! How long will it take to get BT Broadband once I've ordered? Click a dropdown for your model of Hub. 11:58 AM. This would be a double NAT (two router) condition which isn't recommended. 01-10-2020 The lights on your hub will change to green or flashing orange as it is setting up. Check that you're connected to your Hub's network. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Links to user manuals and other documents for BT Hubs for broadband. The BBC is not responsible for the content of external sites. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Smart hub 2 Hidden SSID I have a new hub. How are people to fault trace if they dont know all of the possible scenarios? 4) Enter the Admin password. Find out which main phone socket you have Find out about your Openreach modem 03-10-2020 Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? 2023 BBC. No problem. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Works fine. Still having trouble with this. This is found on the back of the router and on the removable card. 30-09-2020 Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? It never occurred to me that bridge mode would bypass the router section. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Simply connect a 3rd party router to any LAN port on the hub. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. 01-10-2020 Guide to the BT Business Smart Hub 2 | BT Business This wasnt an option for me however as my router isnt near any of the speakers. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Frame Size: 17 inch,19 inch or customer size. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. - edited Therefore, we can consider this issue closed. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Wait a few moments for it to connect. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. At conservative gathering, Trump is still the favourite. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Just log in to. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. Most of the time my Mac would connect. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. I have disabled the bt fon and bt wifi to reduce my home network clutter. Select the Link Configuration sub-tab. Just plug 3rd party router into the wall mounted Openreach fibre modem. Simply connect a 3rd party router to any LAN port on the hub. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Scan the QR code to enter your hubs details automatically. It looks like the 'Bridging' button simply does not work. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. You can turn Smart Setup on or off in the Hub Manager. Guide to 4G Assure. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Turn off 5ghz and install the boost followed byall speakers. - edited Do I need a WiFi 6E router to use WiFi 6E products? We hope you'll join the conversation by posting to an open topic or starting a new one. I did this on a Deco mesh. Choose Broadband. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos This means your Hub hasn't yet registered your device as completed. So some transparency is needed so customers like myself know that this is a commonissue. Pretty obviously really if I look at an old BT modem. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. I have an update to share with you all regarding this issue. Let's take a look at the legacy BT routers that are still capable of getting you online. Sorry, our virus scanner detected that this file isn't safe to download. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Using Smart Hub 2 as a modem only | BT Business Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views So I decided to direct message them on Twitter. BT Smart Hub settings - make your router faster and less annoying We'll send you an e-mail with instructions to reset your password. Do I need a WiFi 6E router to use WiFi 6E products. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Click OK. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. MacBook then doesn't work. BT hubs: what are smart hubs and which one do you have? I have now switched the 5GHz option off,which immediately sorted the problem. BT Smart Hub settings - make your router faster and less annoying. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup.