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Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. It's faster than emailing customer service. A cancellation occurs before the item is shipped out. If not, you can open a counter case. After all, they can see all of your responses. Why would you sell it to me if you have no intention of shipping. how did you ship back? Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Please, please, please create an option to report/remove inactive sellers. This Templates item is sold by FlourishTogetherShop. A Poshmark employee decides the outcome of the case. Let me know if you have any questions! Hi. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. . Go to your Account Tab (@username). She paid $100* for a reformation dress that she did not get. I think they sent me the wrong product. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. The item was listed as the wrong size, color, price, etc. Add your comments as though you are speaking to the Poshmark employee. Seller sent wrong item Hi. The Posh buyer accepted the order as well. Just be patient and try to focus on other aspects of your business in the meantime. I need poshmark to resend me mailing labels on items that were accidentally sent. They tacked on $35000 on top of my real earnings. I sent the package back but I didn't put the return label on it I sold boots on poshmark . Here is my theory. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Once payment has been released, all sales are final and no refunds will be provided. The more you sell, the higher your odds areits as simple as that. Thanks for any feedback. Buyers like to know youre sincere. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. The buyer suspects the item is counterfeit. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Just be warned though, Posh usually makes you send back the whole bundle for the refund. She order wrong item we. Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. No. Select the order. #2. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. So posh approves the return but give me only 2 business days to ship it back. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. Im sorry, Ive never sent packages. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. 3. I opened a case so I could return it. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. I reached out via messaging and haven't gotten a reply. When you receive the item back, check it to make sure its in the same condition as when you sent it. Click the order for the item (s) you wish to. I know im resurrecting an old thread but this must be happening often. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. I was just wandering if theyd credit the shipping I paid to get the item in the first place. She would never respond to the seller. I received the wrong item from a seller in the mail yesterday. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Of course they denied my return request. I ordered 3 items this month on Posh. Then send that video to Poshmark via email with the case reference information. They care whether or not you have the item they are searching for. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Either way, make your decision and stick with it so back and forth communication remains consistent. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. You can also respond that you accept the request for a return if you do. Per Poshmark policy, items cannot be returned because they dont fit. I should have looked prior to responding and added that stock photo to my comments. Once you share an item to a specific user, it is automatically added to their Bundle. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. So, I package the dress up and get it back in the mail same day. I immediately used their online process for indicating that I received the. Before you respond, evaluate the reason for the buyers return request. I bought a romper June 16 and I told the girl I need it for a party. Since Ive sold thousands of items, Id say thats a pretty decent track record! Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. Shipping was quick, seller had good communication and gave me a great deal on the bundle. Select the order with status Case in review. So my understanding is that I can cancel on day 7? Submit said screenshots to further support your case. I purchased not on poshmark but bonanza . Trades and Offline Transactions. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. Annoying the amount of items you go through that have been posted for YEARS! I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. PM has been a time and energy sucker with hardly any sales at this point. After that poshmark even will put a charge to you for the shipping label. The seller uses a program to edit the shipping label to a location near your address. Ive emailed them asking and their only response is well check in on it. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. No not at all, the candle is sitting on my dining room table Lol. Submitted: 2 day ago . On Poshmark, one of the best tips is to not use the manufacturer's suggested retail price as an anchor when listing items. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . I have a fairly small closet and am just starting out. What they may not realize is that loads of high-end and designer clothing are made in China. Even more so- she goes in my closet to share my items! I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. Or is it just dropping it into the blue mail boxes they have? The seller said it wasnt hers. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. I once had a buyer open a case stating that the jeans were missing a rivet. And yes, I guess you could say it is in the buyers . Credit: The Focal Project / Flickr. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wrong items sent. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Utilizing Poshmarks video feature is another great way to prove the condition of your item. Take a deep breath (or two or three) and collect yourself. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. Ive heard of sellers receiving returns that were damaged in some way. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. Grab your copy below! Share tips and tricks, make new PFFs, and banter about. I teach others how to make money on the app while skipping YEARS of trial-and-error. Let me figure out how to fix this. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? Seller posted a confusing description. Cases typically take one to two days to resolve. The listing will automatically open and your cursor will be dropped into a comment box. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. This activity is strictly prohibited on Poshmark for essential items. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. You purchase an item on Poshmark. But with it not refreshing, its very difficult. The price a seller pays to Poshmark for a sale is 20%. It's not right for these women to change their minds or make things up. US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. Yes I will be shipping back to her, once I know how. Examples of seller errors: Sent the wrong size. Note, this doesn't opt you into Poshmark-related emails. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. . Get your order as described or receive your money back. If you like all the other items, don't open a case! Good 5 star experience. I would like to return an item purchased on Poshmark please help with this proce.