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You can also discover ports and routes available. Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. The transaction currency used on our website is the euro (). Can I request a ticket cancellation/change on behalf of another passenger? Next day (day 4) I was given an hour in which to payfor an amendment, which I did. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Appalling customer service. All rights reserved. All the above incident has been recorded with the police. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Thank you for booking with Direct Ferries. Find out how we combat fake reviews. WebA horrible experience. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. ferry With our quick and simple ferry finder tool, finding a Incredibly unhelpful. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Rsw Airport Uber PickupAirports now have specified pick-up Made the booking and ended up feeling very happy that it was so easy. Find ports, routes and lots of useful information to help you plan your trip. Kind regards, Maya from Direct Ferries. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. How to get in touch with us Direct Ferries are trying it on, (with your money). We are very sorry that you are not happy with our service. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Thank you. Got the answering machine again. Once they have your money they write you off. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Compare prices, times and shipping companies for your ferry using our price search. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Not using e-file? You should thus make sure that all passenger details are written exactly as they appear on your personal documents. General Inquiry/Feedback Request a Refund Companies can ask for reviews via automatic invitations. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. If I misspell my name, is correction required? On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. There was nothing from you at all. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. refunds I am now writing direct to their registered office. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Location is not clear? Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Ferry Thank you for booking with Direct Ferries. Booking was quick and easy! If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. I have NOT picked up my ferry tickets. Ferry booking | Compare ferry prices & timetables - Direct Ferries We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. No personal touch. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking I had the same problem with P&O and vouchers. Will not book with them again. -10 min from Costa da Caparica by car -8 min from Cova do Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it But, although they sent a confirmation, they make it clear that it's not a ticket. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. If you make a mistake when booking online, you can cancel your booking at no cost So now I just lost my money, because of their incompetence. Your help will truly be appreciated. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Book direct with the ferry company and not with those useless people!!!!! Ferries 100% of travellers recommend this experience. Don't really get your point. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. If your question isn't answered then please Contact Us. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. How can this be possible. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. I made reservations Please note that we can be contacted through our contact form on our website. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Direct Ferries E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Please don't hesitate to contact us, if you have any queries. Londra, Inghilterra, Southampton SO19 6AJ England. As a result of the above incident, my BRP (resident permit) was also stolen. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. 2023 Trustpilot, Inc. All rights reserved. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Contact Dear customer, Many thanks for your review! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We are very sorry about the issue. Learn when you may be eligible for a refund and how to request reimbursement. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. What are my rights if my ferry is delayed or cancelled? I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Click on a category below to reveal the related questions. Scammed our group of 12- Disgusting company. WebMessages 12. It is also important to mention that open tickets are usually non-refundable in case of cancellation. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. WSF is the largest operating public ferry system in the US! Kind regards, Maya from Direct Ferries. Thank you for booking with Direct Ferries. Direct Ferries In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. How can this even be possible. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. Ferryhopper has its own terms of use, which you can read here. pack jumper cables, ice scraper, warm clothing, snacks and water.