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Ensure you create 'Billing Topics' for Knowledge." Could you share some details of what you have? Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Why the change of heart? I got it figured out. "Please help to resolve this. Thanks @ Tarik, the directions states to create two roles, which I did. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Usually this is due to some pre-existing configuration or code in the challenge Org. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Case organizers think about the language. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! ", There are two options for email to case. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. He laughs when I poke his nose and tries to take toys out of my hand. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. It's likely something simple like an extra character. Ensure the Case Reason and Type Analysis report format is SUMMARY. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Create the Cloudy Technical Team support process! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. If the action is missing from the page layout, it will not show up as an option in the feed. I'm not sure I would have figured that out if I didn't stumble across this forum. Does it work? New Profile button, instead of hitting the Clone button on the Technical profile page. I think it must have taken some time to register that I updated the values or something?!?!? Could you suggest how to troubleshoot it ? That is why I referred to the question that was asked to you before on May 31st. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. I'd do a quick google search on Salesforce Macros- It's a point and click process. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. I have created data categories and Subcategories and have activated.But have issue with the above error. +12,700 Points +300 points. Sounds like an easy oops! I don't know what else to try. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Search for an answer or ask a question of the zone or Customer Support. Module. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Keep working, great job i believe you should like my post home care specialists. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Is there an "email template" in the "email template" object? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Why the change of heart? If you are still stuck after that, leave a comment with some more details and I'll take a look. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. This is really a tricky one. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. But not able to finish this challenge . Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Service Cloud Specialist Superbadge - Qiita Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I just finished the superbadge. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I also ran into this after copy pasting the API Name out of the error message. I was convinced I was missing something and racked my brains over it. Salesforce projects, superbadges, and sample apps - Index This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. I add wrong queue to Presence Statuses but I still have the same issue. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I had to do a quick refreher on this topic mid-superbadge. I dont see any check box under layout properties of Knowledge. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I fixed it, it was a really stupid mistake. Hi there,I am struglling with sataus update within a macro. Any clues as to what I might be missing? I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Look at the page layout again- there is another item you will need to add. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Hello. I used a new trailhead playground created exclusively for the service cloud badge. An action can be added to the page layout. It has to be so simple. Still stuck? Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. {!Case.OwnerFirstName}, Ursa Major Solar. Trying new things- my baby brother practiced crawling through a tunnel. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Cloudy Technical Team is correct name wise for both the record type and the process. Coild you please help me out? Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Below are tips and gotchas for each report / dashboard. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I made two dollars today! You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Does this help? I'd try this- Delete the current process. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. But I have successfully created this service console in my playground. . Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. It is hard to give many hints about this step without giving away too . 1 is checked that should not be checked. Thank you for your time and response. Error: "We can't find the Entitlement Name in the System Administrator Profile. Note the filter. Glad you solved the problem! Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Service Cloud Specialist Superbadge - 1,2,3 - Blogger Very helpful, thanks for the information! Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I ran into the same issue. Add to Favorites. It is now working. No idea what is missing. any ideas? Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I am having trouble with step 4. The macro works without the email button being visible. Luckily, the macros module was very fresh in my mind. this blog is beneficial and great information to share with us. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Rated Accounts by State The record count for state and account rating are automatically added. "Wrong Queue" is not a queue. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Making dinner for Mom! This is my current version name. No. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I did add the things mentioned automated action in macro. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I've had it take up to 24 hours :(. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Ensure Entitlements are visible on Cases in Lightning.' The simple things Hey, i'm on challenge 3 and almost done. Yes! We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I made two dollars today! When it works it plays a sound to tell you that a case has been assigned to you. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Is knowledge.* On the lightning page layout? The free lemonade offer worked! (Email to rebecca@capstorm.com). I'll keep checking if I missed anything. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Ensure Agents have access to Knowledge when viewing a Case." We recommend using a new Developer Edition (DE) to check this challenge. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! You cannot customize its label or logo". hmmm This looks good. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure you group report results correctly. Any hlp? Good! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Ensure you set up the routing for Basic Cases properly." Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Hi Trailhead Baby, I'm losing my mind here. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Thanks so much for responding. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The demand for UI/UX design implementation is continuing to grow. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Leave a comment for the Trailhead Baby! Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Rated Accounts by State The record count for state and account rating are automatically added. Grief! Don't be worried if you are updating several page layouts plus the console app. :), I am unable to solve this. This comment has been removed by the author. Prework and Notes. You, my amazing reader, get more than tips for a Salesforce Superbadge. R&D, A project with Daddy: My favorite daily process! The error message is so cryptic that it's hard to troubleshoot the issue. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Knowledge Basics for Lightning Experience. thing I could be missing?Thanks in advance! But I have created this Data Category, so I'm not sure what the issue is. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Ensure Agents have access to Knowledge when viewing a Case". Review the steps to create the 'Cloud Technical Team Support Process'.". Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Thanks for your time! Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. My bet is that you missed one checkbox in the setup. Right now he' taking a nap.so I'm off to edit some reports! It was an interesting project, and I wanted to share some lessons learned from . Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I have the same problem, I have the same problem, could you solve it? Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Thanks a lot. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. "Can you please help me, what am I missing? Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Its awesome once its all working. Use another way to specify capacity for the routing configurations. thanks a bunch. I've been stuck on this error message for two days! Would you like to share some details of your current configuration? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I'm working on the Service Cloud super badge and the error below is driving me nuts! I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. advanced apex specialist superbadge solution. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead "I named the process :"Cloud Technical Team" !Not sure what is going on .. rebecca@capstorm.com. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Its upsurd. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Well occasionally send you account related emails. I like your blog.Devops Online Training in HyderabadLearn Devops Online. * Able to be used on a profile level? @adityavarma chekuri try to name the support process only "Cloud Technical Team". This is a fun challenge - if you are, like me, a total Service Cloud novice. What can I attach to help diagnose what I am still missing? Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Checkboxes: Missing 3 that should be checked. Take a break, grab a snack, and watch this video. Think of this like a Sales Process. where you have opportunity stages associated with the process. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Ask Question Asked 2 years, 8 months ago. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Service Cloud Specialist Superbadge Challenge 6. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. I'd bet that the solution is to "clone" not rename. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. *must be completed in lightning experience*1. Use Lightning Knowledge to create a knowledge base for better customer service. When I made mistakes, I simply reverted to the last saved version. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I have read every message I can find and have double and triple checked everything I can think of. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I really learned a lot here. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Thanks for the help! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Service Cloud Specialist Superbadge. Tonight's challenge involves the creation of two processes. Hi,Oh I got it! Something a little odd- Have you added the chatter feed/publisher to the layout? Ensure you create the Cloudy Weather Resolution automated action. Sorry . Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Enter the billing service credentials in the custom setting. Still not sure what Im talking about? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. 2 comments Closed . Confused? The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." We recommend using a new Developer Edition (DE) to check this challenge. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! @MM - thanks for your time. You also get personal insight into the life of a Trailhead Baby! What am I missing? Tips for Passing the Service Cloud Specialist Superbadge The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I'm whole again. I have used knowledge 1000 times and have never had anything like this. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hyatt Place New Taipei City Xinzhuang. Glad you figured it out! Use the search o. Hello! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. This thing is just hosed and I'm only on #2. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. A support process is similar - different stages apply to each process. I can only click on the Email tab. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Do share more like this. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I got the stages added - its the 'and assign' that's hanging me up. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs.