Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. - Saturday: 9am - 5:30pm I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Therefore i lost out on the deal. They subsequentialy told me to claim for myself. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); I applied online. See if we've answered your question in our Covid Help Centre . " Don't use Staysure Travel insurance- dreadful extremely poor customer service. - Sunday: 10am - 4pm. Pros & Cons are excerpts from user reviews. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. We were devastated as grandchildren had been couting the days down. - Email address - Full name - Telephone no. We also ensure all reviews are published without moderation. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. var initEvt = document.createEvent('Event'); Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Training team really try hard and overall enjoyed it. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Have a fantastic holiday. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Dont use this company. Filter. . However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Wed like to hear from you. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Get started now and lets get this sorted. Consumer guides, newsletters, surveys and more! The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Application. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} right: 0 !important; a:link, Then there was pressure to involve fiends to purchase Staysure insurance. Just raise a case and leave feedback after. Have a fantastic holiday. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Also I was told inaccurate information about my first request. Staysure is a trading name of TICORP Limited. Saturday: 9am 5:30pm We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Whenever you need us, our 24/7 claims team is here for you. .wsite-image div, .wsite-caption {font-size:18px !important;} } Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Happiness score is 39 out of 100 39. We will do everything possible to ensure that you receive a high standard of service. Thank you for choosing Staysure. Then like us on Facebook and follow us on Twitter. A free inside look at company reviews and salaries posted anonymously by employees. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Simple! But I am still waiting for the activation email. Constantly being told to hang in there because improvement are happening when quite clearly they werent. They are not authored by Glassdoor. _W.storeEuPrivacyPolicyUrl = ""; Were sorry that you felt unsupported during your time with us and wish you the best in your future role. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Was put on a call back BUT this never happened. Policy came through as expected. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. | Read 199,981-200,000 Reviews out of 200,383 . Tuesday 27 December: 9am 5pm Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. #wsite-title {font-size:36px !important;} At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Thank you for posting your comments. Here are 8 tips for writing great reviews. Staysure Group | LinkedIn The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Consiglieri Park Estrada Consiglieri Pedroso, I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. #wsite-content h2.wsite-product-title {} .wsite-footer blockquote {} I could put it down racism but overall they are just a horrible company who treat people bad. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. They have made a bad situations 10 times worse. The support which is only a call away is fantastic. Have a fantastic holiday. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Warm regards,Ross, Information provided by various external sources. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. .wsite-menu a {font-size:14px !important;} If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Used chat and phone. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Resolver is a totally free service that you can use to complain effectively. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. The advisor was very helpful and explained the various options available. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. } Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. $(function() { .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { var STYLE_PREFIX = 'wsite'; . Also, for some of our insurers we may receive a profit share payment if they Staysure is a trading name of TICORP Limited. Check out what 252,969 people have written so far, and share your own experience. Are you a company? I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Clear All. If you need to cancel your policy please click here. Have a fantastic holiday. } The training team show intense favouratism. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. a:hover, Very friendly, knowledgeable and . You can be certain that youre talking to the right person at the right time. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. The initial purchase was fine. Will look around for my next policy. Will definitely be dealing with Staysure in the future for my holiday cover. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Have you been complained about? Your product is good, and well rated by others, so I gave you 3 stars. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Kind regardsSophie. Having problems? Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Thank you. Offer comprehensive training to fullfill the role. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. achieve performance targets across their product portfolio. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Many thanks. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. We are remunerated by commission for the arrangement, service and renewal of Still requesting further information whilst she was on her death bed. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department a:active{ span.icon-caret.is-active svg { A nice change from the hassled feeling I often feel when dealing with call centres. var ASSETS_BASE = '//cdn2.editmysite.com/'; {"navigation\/item":"

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