This is a good option for low-value items. Depending on your return policy, this may or may not include the original shipping cost. 01:47 PM. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). ebay seller doesn t accept returns - austinresearch.co.uk If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. You can see it on the listing if it qualifies. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Annoying isnt it. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. When a buyer opens a return request the funds related to the sale may be put on hold. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. A Not as Described case does not require you to return the item at your expense. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. '&charset='+document.characterSet : '')); I am not saying that's what OP was doing, just informational, since they are new to SNADs. Read our article on, Need help with return shipping? I denied the request, now Im pretty much waiting for negative feedback :(. if (document.mmm_fo) document.write ("&mmm_fo=1"); '&charset='+document.characterSet : '')); If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Returns not accepted is outdated online. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. For most purchases, buyers are refunded to their original payment method. Both buyers and sellers must meet all applicable return requirements. This isn't working for me. Carefully check the returned item before issuing a refund. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. [CDATA[ You can see it on the listing if it qualifies. How to Handle eBay Returns - Zenstores When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. To maintain that trust, we expect all members to treat each other with respect. If we're asked to step in and help, we may ask the buyer to return the item to you. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] It may only be used to recoup losses when an item is returned used or damaged. The item in question is an electronic stabilizer with moving parts and motors. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Returns related questions? Open a Disput. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Something went wrong. //]]>-->,