So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. 2023 Plantronics, Inc. All rights reserved. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. The following article provides information about the Dell WH3022 Pro Stereo Headset. I had the problem of people not hearing me after I dropped it. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). Then wiped off with a paper towel. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Cookie Notice (Now I only have a bip! My microphone does not work on Cellular phone calls only. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Im having the exact same probem. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. I just applied it. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . All good now. Don't buy Plantronics products, especially the Voyager Edge. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable I am using Jabra Ninja headset. This is an inconvenience. In the System Properties window, click the Hardware tab, and then click Device Manager. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! Sorry for my late reply, hectic week here and a long weekend! Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. Thanks for this comment - worked for me too. 2. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. So, I guess that I am on the right version, correct? Since it was several years old, I purchased new one, same problem, had it replaced & same. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. Maybe it is just a configuration on the device settings? Whats going on? And though music sounds good in headphone-mode, voice calls are crummy. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . 0 comments. The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). @lorisvalentini. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. If I use the laptop default, build in speaker, the issue is gone. Then soaked for a couple more minutes. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Craig McKellar For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". Reddit and its partners use cookies and similar technologies to provide you with a better experience. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Contact us today and one of our friendly Advisors will match you with the right headsets. The HUB release notes confirms that there can be mute sync issues sometimes. @ravihossur. Simply download the Plantronics hub (application) on your device. The noise cancelling thought makes sense as when I am inside a confined space (i.e. This does not work on Voyager Focuc UC. I can hear too what they are hearing. Possible Human Interface Device conflict or missing drivers. Thank you! Android Settings > Bluetooth: On > Scan for devices*. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. 3. 1. I'm out of warranty and they are offering a discount on a replacement. Dec 11, 2018 by Kindest regards. I'm relieved I can get it to work, but what utter nonsense to put people through. 4. In my test environment, Teams client did not have the sounds "mute on" or "mute off". From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. 2) The sound duration is very long and the ongoing conference cannot . How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? Pretty poor service. View orders and track your shipping status, Create and access a list of your products. 4. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. While the call is active, mute the call from the device or Lync. This also worked for me but on a Voyager Edge. Thanks for this though. Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. The sound comes thru the cell, NOT the V5200. Maybe you can check Jabra settings. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. You can also set mute off alert to tone only. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. New here? In Teams I try to stay on mute when not talking, so am frequently on and off mute. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. Go to settings. Now its working perfectly again. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. The other headphones I have connected do not work now. Answer a few questions to get help. They have the same microphone issue. It's a great product, but while i can change volume and mute calls . I am just a simple volunteer in the community like everybody else. They also should have an answer for "What is in the box". In the System Properties window, click the Hardware tab, and then click Device Manager. @vladkoretsky. I'm now very hesitant of buying another Plantronics headset. 8-6. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. Using computer audio and webex browser app. Special Bargains! I have found this settings on my own, it works for me too. Maybe this is a known issue they are covering up? The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. All of them is normal. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: I've found a workaround. Thanks! So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Poly will not acknowledged the issue is probably firmware related barring any better explaination. I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub You can mute and unmute your headset using Plantronics Hub. Not great. My headset is hooked to my phone at the office. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Let it sit for a few minutes. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! 2 Activate Bluetooth on your phone and set it to search for new devices. @jeanfranco81871. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. I have replaced the headset twice from service centre, heartbeat927 Ivan Grishagin. - edited If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. No products found. The unit I have has been working perfectly since new and almost 10 months old. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Plantronics . BT 600 ( 2 units) I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Request a replacement from the manufacture if the headsets within th 1 year warranty. Tentatively, the simple workaround is to remain unmute. In such a scenario it is even desirable that your headset makes you sure you are muted or not. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Shrenik Bhura. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! Ive been using the Savi 8220 headset for over a year now with little issue. Didn't use headset, would probably help, but currently not an option, 5. It will upload the log files to help us debug the issue. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. Called Plantronics customer service. Didn't try, will maybe do, if no solution here. Picking it back today, I decided I wanted to know the reason and I found it and a solution. Brilliant. Mic works with voice recorder but not on zoom or meet. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Before everything worked fine. Identical problem here. SHOW DEAL. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Click on Sensors & Presence. ), which allowed you to keep the WebEx app unmuted, while using a . We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! To mute or unmute your headset, click the headset icon in the System Tray. Or choose between two EQ settings: Work or Music mode. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. 08-20-2020 10:36 AM. They are pretty well designed but looks the recent headsets are not built to last! It would simply do nothing. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. This is built in to the firmware on the headset itself. Dave Blankenship. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). I have the same problem as Jason Craig.. Find answers to your questions by entering keywords or phrases in the Search bar above. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. more likely Teams changed something in how they recognize the button press. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. I don't want to hear the voice. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? If out of the 1 year warranty, you'll want to order a new. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. I have not had a chance to try this myself. fkirkland Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! Go to service centre and get replaced it yet again ??? This disables the integration between headset and WebEx Mute functions; and then they start acting independently. The headset will continue to give a triple beep every 15 seconds. . The sound in my headset is distorted or I can hear and echo. Super easy fix - put a piece of tape over the two holes next to the call button. My Voyager 5200 started having problems after I updated firmware several months ago . Its just disgraceful. Microsoft Teams and Microsoft 365 news and opinions. Nov 30, 2018 by In the Control Panel, click System. Any suggestions? Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. I considered it broken and bought a new one. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. How did you all do that. To mute or unmute your headset, click the headset icon in the System Tray. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. To unmute the device, click Unmute. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. I did the test above (covering the noise cancellation sensor) and my problem went away. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 Dave Blankenship. This will fix that too! @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Go to your Device Manager (instructions below) and look for the Human Interface Device. When we mute or unmute the microphone, there is no sound prompting me to do this. I have a new Plantronics Voyager UC and I have the same problem. 6. I had the same problem where I can hear callers but they cant hear me. It's better to stay away from that headset. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2. 2016-11-28 06:34 AM. 2. Well, though this works. It looks Teams provided a stronger functional connection between Teams and headset devices. To solve it you must connect it via bluetooth, that would be all. This is delivered by your headset manufacturer. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. So the problem is with the Poly Headset and Teams app. Special Bargains! The solution cannot be to change device. Since we are using Plantronics headsets we already contacted . In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. But Microsoft should fix this or give a setting to switch off this feature/bug. never hear a ring or beep when phone rings and voice answer doesnt work. Hello. please fix that! J recently had the same issue, but I'm using a Plantronics headset. To mute or unmute your headset, click the headset icon in the System Tray. Please raise a ticket with Poly Technical Support. It even announces mute on, mute off so it is recognizing the mute action. I have the same problem. First thing you do is make call then check to see if the mute is on! I, unfortunately, do not have an Opencomm device. the unfortunately discontinued Bose Headset II earpieces. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. - MicSim. Ricky Soewardy. Simply download the Plantronics hub (application) on your device. I think it might be a great feature, when you attend a call not looking at Teams app. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky For the current session, you need to Stop it. 03-17-2019 The speech? How can I correct this? 1. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. Did you solved your problem, Thomas? I can hear callers but they cant hear me. Push voice/mute button found on underside of mic boom. If this setting is off, then you will get an echo, bad sound quality or no . Check that your headset is defaulted as the audio device for your phone or computer. I click mute and then it immediately unmutes. Jun 14, 2020 by Press question mark to learn the rest of the keyboard shortcuts. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. Then randomly they will go back to working. I doubt this voice is come from your microphone device. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) While the call is active, mute the call from the device or Lync. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Additionally can you use. Naniwayuri 3 yr. ago. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. Check Price at Amazon. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. Thanks for the post above, it helped me! In my case, microphone recorded static, something like crackling noise. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. Your device should work just fine. Hi Dave, I will try this. The headset icon turns red to indicate the device is muted. The headset icon turns green to indicate the device is unmuted. Cookie Policy Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. A tone means the sensors need to be reset. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. 07:08 PM. This happened a few years ago and thats why I stopped using the Plantronics earpiece.