What's the return address? did said person say they woud send you the motorcycle and the title and then you would have to pay? eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay 26-05-2020 This is the message:Just wanted to say that the item I received was not this one. Because the seller sent a lighter instead of a $600 Gucci wallet. Message 1of 30 I stopped shipping to Canada because of customs problems. Loophole on eBay! Thanks for the policy violation on your part eBay. Is it possible they received it from another seller? Learn how your comment data is processed. But obviously I cant prove that. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. We had a top where it was returned with snot. Parcel comes back, buyer is less than helpful, I refund, get a neg. paperspast.natlib.govt.nz Case in point; I sold a wallet described as new in the box recently. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. I sent wrong item - Welcome to the Etsy Community But I would like to reach more buyers. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Five! USPS. Am I going to be screwed out of $55? Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Zero money was left over. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Either way eBay will make sure the buyer gets their money back right or wrong. Tune into our last eBay for Business podcast episode of 2022! And while I'll be cordial, it doesn't bode well. The buyer has since responded and accepted that it was delivered somewherebut not to him. It is better to talk with them first before doing this. Theres no possible way I sent the wrong item so hes trying to scam me. Privacy Policy. on Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. The buyer pays quickly, and you send the item without concern. 01:30 PM. Buyer had wrong address, item was sent back, what now? - EBay I don't want to leave anyone in the lurch, but I'm not sure what more I can do. package or mail missing? A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. You have to make them paying you off a better deal than the hassle you will continue causing for them. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. They have always just put new shipping labels over the original label on the unopened package. Help for buyers and sellers. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Refund, repair or return. Well tonight I received the above email. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. A buyer will offer to purchase your item and send a larger payment than required. Things like this happen. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! It seems I have no time to inquire. A collectable which I still have. Sunday Mystery Wall is back! $15 each. - Facebook I'm not sure if Canada Post would put those on there?? Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Learn the fundamental steps for running an eBay business. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. I sold an item for $55 and they sent a return saying I didnt send the right item. The item could have gotten mixed up during a customs check? I have no idea how to get on the phone with a live human being? But I would think it is more likely a customs thing. 1.6K 17K views 1 year ago Every so often mistakes will happen. Buyer returned a different item, this is what it took to get ebay to 05:49 AM Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Otherwise she wouldn't have bothered. 2) Buyer most likely will open SNAD return request. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. The online auction site launched in 1995, and scammers have used it ever since. So unfair. What To Do if You're Billed for Things You Never Got, or You Get Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. thanks to all for your help. I had been using half sheet sticky labels for almost a month before sending out this order. I sell on Ebay myself. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Explain it to him like you explained it to us. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. But they said flat out "we don't mix up packages" and reiterated. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. The buyer will pay with a fraudulent check. 'However once the seller has received the item back, eBay can then step in and review the . 1. I just wanted someone else to take a look at the photos and tell me what they thought. I think the label on top is Canada Post's label they put on once it enters their country. Contact postmaster and file mail fraud. Never saw it in my life. If he ghosts you, you scared off a scammer. PayPal Seller Protection exists to help sellers trade confidently on eBay. 26-05-2020 That's why I thought maybe they mislabeled. I did became a pain with calling everyday and today calling 5 times. Please Help! That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. Its unfair they side with the buyers all the time. Can Usps Tracking Be WrongPost Office have such a horrible . Ebay found me not at fault and released my funds. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. New replies are no longer allowed. For things like graphics cards your best bet is to sell locally, all cash. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. They never sent it back. 26-05-2020 The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. All such complaints from sellers are simply ignored, as profit takes precedence over reason. A little detective work might find the answer. It expressly says this in the PayPal Seller Protection terms. If they bring eBay into this, do I stand any chance at all? Save the case number that the USPS gives you. Is there any point in doing that? Law Regarding Receiving a Shipment That Was Not Ordered You take pics of box, item and serial number? Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? IN THE LAST STRIDE. Cookie Notice If you've changed your mind about the item, check with the seller to see if they'll accept your return. At first, it might seem foolish to pass up a generous offer, but often its a trap. Some of this advice may be second nature to you, or may not apply to all sales. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Usps Signature Confirmation Signed By Someone ElseWhen all goes well Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. I take pics and and email amazon all the details of before and after and the condition it is come back - In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Thanks for this suggestion. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. But at least it was worth somewhat close to what the item I sent them was worth. I recently had the same experience. Did you try talking with the buyer? It sucks. The one I received is as per the photo. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Ebay always takes out the fees and send the remaining money to the Bank on file. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. There are two occasions in the tracking updates that says it was rerouted due to processing error. He immediately cancels the order and requests a refund. This time, I accidentally sent an ebay buyer the wrong item. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Do not refund first and try to appeal after. They sell fake goods and don't pay taxes. Made sure we sent all images to amazon as it was within 30 days of purchase. Plus get a receipt from USPS. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. But the fact that she specifically took a photo of the top tells me it was meant for me. . I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Remember to be persistent when you are in the right and can prove it. The email will state that the payment will be released to you once you have proven that the goods have been sent. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. You are welcome to file claims and police reports. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I sold 4 of the same items. Go to ic3.gov and fill out the internet crime form. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. These are both things ebay phone reps suggest. The Fragile stickers could have been added at the GSP. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Do not do that. Returns, missing items, and refunds for buyers | eBay Someone did this to me a few months ago. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. This scam is a new twist on the offer of overpayment. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. . I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop If the package was mixed up by GSP, then they should handle it. Everyone is covered except the credit card holder, whoever that is. Exchanges and Replacements - Amazon Customer Service How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Do you have the number? Phone eBay and they said I should have tried harder. Read the feedback other have left for the person. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Press J to jump to the feed. Finish enrollment at any CLEAR airport location next time you fly. Solved: Buyer claims an authentic item fake - PayPal Community Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. For approved returns, Mercari provides a free shipping label to the Buyer. Got my money back and a promise from eBay to better train their support staff -_-. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Copy and save both forms before submitting them. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I responded to the return but Im really freaking out. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. In this scam, the buyer then accuses you of sending a damaged item. I think most first-time eBay buyers create their account the same day they place their first order. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. How were you able to call eBay? If the package was mixed up, it would have happened there. The unofficial eBay subreddit. I dont understand why he thought that she wouldnt notice? She got her full refund back and kept the ring! Buyer gave wrong address, and expects refund, who - The eBay Community The buyer received the wrong item. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule I sold 4 of the same items. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit on New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I only sell local, mainly to avoid hassle. Then gets mixed up on which item was wrong. Tip I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Aamzon advised we can do what we want. Help a buyer with an item they didn't receive | eBay This is a type of blackmail. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. If you get the item back as a buyer you have the option to relist and recoup your outlay. Good for you. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Somewhat new, never had this happen before. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Hey Im kind of new to mercari and Im really nervous. eBay will not assist with a transaction that occurred beyond its purview. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Before you start your Missing Mail Search, you will want to double check the status of your package. Keep choosing to the end, then scroll down and your contact options will be at the bottom. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Other platforms I never had a problem with over 6 years. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Its usually not a good idea to trade with accounts that have bad feedback. How Buyers Scam Sellers on eBay (A Decade of Scams) Is this person trying to scam me and going to the lengths of altering the package and using a different item?? The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. The buyer then tried to repeat that same scam several times. To get a refund from USPS, your eBay buyer can: Submit an e-form. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. I can send to any other email address OK.We'll move all . They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. I have sent the item you ordered to the address on file with ebay. All rights reserved. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. If you have any problems paying for your items, we . USPS is the most trusted delivery service in the USA. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. ive had power sellers defraud me for a 50 cent lowes coupon. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Paid a tailor 4.50 repaired it and sent back with DPD signed for. 05:49 AM. Item compatibility is buyer s responsibility. Its just getting worse, sadly. FedEx. You can ask the customer to return the item, but he has no legal obligation to do so. I'll have to ask her what she sees different because I know it's the same. eBay somehow refunded the buyer automatically when the return was delivered. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) Then maybe they won't send it back and you won't have to refund. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange They readily cooperate with law enforcement. Anytime I can create with the Stardream line, I jump at the .